Terms & Conditions

Refund and Returns Policy

If you are not satisfied with all or part of your order, you can return it for a refund at your expense; in total you have 28 days from receiving an order to get it back to us (start the postage process within 14 days of receiving the goods, 14 days are allocated for the physical return postage). Exceptions to this include special orders where product specifications have been individually tailored.

Products that are demonstrably faulty will be treated separately. We are likely to cover all costs in this event but we may need time to liaise with the manufacturer and go through their warranty procedure.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you havenโ€™t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If youโ€™ve done all of this and you still have not received your refund yet, please contact us at hello@shushinstruments.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, youโ€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasnโ€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Shush Instruments, 109 Harcourt Road, Sheffield, S10 1DH.

You will be responsible for paying for your own shipping costs for returning your item.